I
really didn't want to do this. Writing for this website was supposed
to a cathartic and relaxing exercise for me but instead makes my
anger more focused and precise than ever before. Under the
metaphysical blade of sincere human dissatisfaction today is a
particular company that have ground my gears silly and so like a whining baby
hear me moan.
“Beacon
Services has been providing the very highest level of customer
service in Security Services and Facilities Management for over 20
years. All of our work is covered by our customer service
guarantee making sure you get a perfect tailored service delivered
with excellence on time, every time.”
A
few months ago I applied for some work with a company
called Beacon Services because music isn't always just money and sluts all the time. I went to the interview and typically didn't
hear much back from them, until you know... I got in contact with
them again... which I really shouldn't have to do. But to cut a long story
short I spoke to a women by the name of Natalie Robinson. I wasn't going to use her actual name but I thought it was important; there's only so long you can leave a stinking turd in a toilet before other people start to realise.
On Monday she emailed me about some upcoming work that week. She then rang me on Tuesday to explain the two upcoming days of work one which I
couldn't do due to my beautiful facial hair and the other which was
all fine and we confirmed the days work. Robinson said she would be in contact with all the
relevant information for the days work. The next morning, having not
received the email that should have been sent the previous day, I
decided to take the initiative and contact them again... because you
know, I'd rearranged my day and other hours work to be able to fit
this shift in.
Plus Natalie, you really ought to know this:
Verbal contracts are as binding as written contracts.
Urgh,
she didn't reply. Come on now, you said you would do
something and then didn't do it, why should I have to get in contact
with you? Do your job properly. Your Linkedin profile even says 'Contact Natalie' as 'getting back in touch' is one of her skills. Oh well. Stuff like this does happen perhaps a small admin error on Natalie's part so I sent her another email.
I
decided to invoice them, I had confirmed with Miss Robinson the work
so they should be able to pay me for it. Obviously, because Natalie has the brains and has the manners of a malignant tumour, I didn't receive a reply, prodding for ANOTHER email. But eventually after nine days and me threatening to come down the office I get a response.
Argh! You've conveniently managed to miss out the part that that involves the predicament that we're in. Either you're sickness has affected the part of your brain which controls memory and intelligence or you have conveniently forgotten the problem to try and belittle me and my argument. Come on! Is it hard to send an email Miss Robinson? It is your job aftetall. Besides, everything she has said here is true, which is why we didn't agree to the Wednesday job, but agreed on the Thursday job. Remember? Should I have to make the first steps in
communication because A. You can't do your job properly and B. You
aren't a decent enough human being to empathise or even apologize for causing me to rearrange my day and lose money. What's more you really should send auto-responses if you're out of office to stop embarrassing and condoning excuses like this having to pop out of your lying mouth. But I also had CC'd one of your colleagues in the email, was she sick to? Is it just you or is your whole establishment sick?
My next response was just telling her why she is wrong. It really bothers me as regardless to what happens, she is getting paid. But when her stupidity and negligence or even overwhelming ass-hole syndrome... has actually affected my life and income then I'm not going to take this lightly. You are going to hear about it, what would you do in this situation? I must assume that her rotting soul and insides have caused her to be off sick again because a string of emails go unresponded.... and still do! How professional Natalie.
Another week later and tt
would appear that Miss Robinson has been sick for a very long time
now. Either that or she's so overwhelmingly full of shit that the
pressure inside of her body has reached critical mass, exploding her around the office. I digress.
This
is so unbelievably petty and I do realise that, pathetic almost.
However, I can't disguise my feelings of this is really wrong. The problem is she, nor her company have any respect for me and
assumingly some of the people they are paying to work for them. You
can't just mess with people's lives in that manner. What I feel is
that I want to take something from them. A personal bit of vengeance,
however that doesn't actually help the situation. There should be a
mutual respect between all people period. What makes matters worse is after doing a quick google search on Miss Robinson, it turns out she directs this company. How shameful. That puts her in a position of responsibility that apparently she can't handle. Natalie, claiming ignorance towards a situation doesn't work, I'm sorry. You can't just 'forget' or pretend to be sick in regards to my emails. You're the boss, you can take a sick leave but you have a duty to fulfil and Natalie, ignoring the problem will not make it go away.
Like so
I
don't want a job out of you Beacon services, you could at least have
the sense or personal duty to treat your workers and complaints more seriously. The man has acted poorly and I'm not just
going to stop like that. A company like yours has certain
responsibilities and liabilities to treat people fairly. Your representative, Natalie Robinson has taken
advantage of her role, probably forgotten what's she said and then
claiming ignorance. NOT GOOD ENOUGH
Beacon services you haven't denied your wrong doing here. As far as I see it, you owe my money and an apology.
